There’s a ton of articles on the internet about how to “handle” guest complaints, or how to deal with the complaint. If that’s what you want to know, click here to Forbes or this from trainingmag.com and they’ll all give you a ton of tactics about how to “handle” the situation, to stay calm, to…
Of course, this subject covers complaints when you’re on Airbnb, booking.com Expedia and deals with handling complaints about any short term rental property you have. The key, fundamental, must-do action to deal with complaints about your short term rental is to talk to your customers. You must talk! Talking allows you to listen, and listening…